Language Intelligence Tool (LIT)
TLG’s Language Intelligence Tool – LIT – provides business analytics to enhance your multilingual support efforts.
LIT features a secure, intuitive platform that enables:
- Fast, accurate cost allocation across the enterprise
- Trend analysis and forecasting by language, location, and more
- Better scheduling decisions for qualified internal resources
- Administrative and spend reductions
- Workflow efficiencies
- Customer satisfaction gains
- Saves Time
- Secure
- Saves Money
LIT benefits include
- Administrative & spend reductions
- Workflow efficiencies
- Customer satisfaction gains
LIT reports are available on-demand and include:
- Usage and spend by location and language
- Ability to report on specific time frames
- Ability to filter and report on service lines
- Performance reporting: connection times, fill rates, and more
